Return Policy for 14 Stars Social Edge

Return Policy

At 14 Stars Social Edge, we strive to provide exceptional services in web development, SEO, SMM, and other related areas. We aim for complete customer satisfaction, but we understand that there may be instances where you may need to request a return or refund. This Return Policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Returns

Due to the nature of our services, returns and refunds are only applicable under the following conditions:
– You have not received the agreed-upon deliverables.
– The service provided does not match the agreed-upon specifications or quality standards.
– There are significant issues with the delivered work that we are unable to rectify.

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:
– Initial consultation fees.
– Services that have been fully delivered and approved by the client.
– Any third-party costs incurred during the project (e.g., domain registrations, hosting fees, paid advertising).

3. Requesting a Return or Refund

To request a return or refund, please follow these steps:
1. Contact us within 14 days of receiving the service by emailing 14starssocailedge@gmail.com
2. Provide detailed information about your issue, including your order number, service details, and the reason for your request.
3. Allow us up to 10 business days to review your request and respond with a resolution.

4. Resolution Process

Upon receiving your request, we will review the case and may:
– Offer a revision or correction of the delivered work.
– Provide a partial or full refund based on the nature of the issue and the amount of work completed.
– Deny the request if it does not meet the eligibility criteria outlined above.

5. Refund Method

If a refund is approved, it will be processed using the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

6. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at 

14starssocailedge@gmail.co